Kreo automatically charges monthly payments using the provided payment method. However, sometimes payments fail, resulting in a missed payment.

The best way to avoid this is to add an additional payment method to your account, providing an alternative if the primary method is not available.

If a payment is missed, we won't restrict your subscription immediately. You will receive several emails notifying you of the payment issues. Please don't unsubscribe from Kreo emails so you can stay informed about important matters, including missed payments.

If you notice a missed payment after your service is restricted, please contact the Kreo support team.