A complete refund will be granted if the user cancels their subscription and contacts the Kreo team within 7 days of the payment being processed. However, beyond this timeframe, a refund cannot be processed.

You cal always follow the status of your refund. Simply contact Kreo support team to check the status, if you haven’t received the refund it yet. Additionally, all Kreo users receive automated confirmation of their refund requests.

Q: What if I want to cancel my subscription during or at the end of the trial period? - You are not charged a penny until your trial period ends. The first payment is provided after 7 days of free trial if you decide to stay with Kreo.