---
title: "My drawings don't load, what to do?"
description: "Unfortunately, sometimes such problems happen. This article will help you to solve any issue similar to that."
url: https://help-takeoff.kreo.net/en/articles/5540484-my-drawings-don-t-load-what-to-do
collection: "Troubleshooting"
updated: 2026-10-23
language: en
alternates: [fr]
---

# My drawings don't load, what to do?

Unfortunately, sometimes such problems happen. This article will help you to solve any issue similar to that.

There are several reasons why a file might not load in Kreo:

1.  Internet outages;
    
2.  Issues with the file itself;
    
3.  Issues with the browser's cache.
    

## What you can try to do:

1.  **Check your internet speed** using this service: [https://fast.com/](https://fast.com/). Your internet speed should exceed 10 Mbps.
    
2.  **Issues with the file itself**: try opening your file in other applications. If it does open, please contact our support.
    
3.  **Browser's cache**: sometimes you need to clear your browser's cache. Here are some instructions on how to do that: Select the browser you're using to access Kreo below and follow the steps provided:
    

[Google](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop), [Safari](https://support.apple.com/en-us/HT201265), [Firefox](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache), [Edge](https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4)

## These steps didn't help?

In that case, contact us via the in-app chat for assistance.