There are several reasons why a file might not load in Kreo:
Internet outages;
Issues with the file itself;
Issues with the browser's cache.
What you can try to do:
Check your internet speed using this service: https://fast.com/. Your internet speed should exceed 10 Mbps.
Issues with the file itself: try opening your file in other applications. If it does open, please contact our support.
Browser's cache: sometimes you need to clear your browser's cache. Here are some instructions on how to do that: Select the browser you're using to access Kreo below and follow the steps provided:
These steps didn't help?
In that case, contact us via the in-app chat for assistance.