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My drawings don't load, what to do?
My drawings don't load, what to do?

Unfortunately, sometimes such problems happen. This article will help you to solve any issue similar to that.

Andrew avatar
Written by Andrew
Updated over a week ago

There are several reasons why a file might not load in Kreo:

  1. Internet outages;

  2. Issues with the file itself;

  3. Issues with the browser's cache.

What you can try to do:

  1. Check your internet speed using this service: https://fast.com/. Your internet speed should exceed 10 Mbps.

  2. Issues with the file itself: try opening your file in other applications. If it does open, please contact our support.

  3. Browser's cache: sometimes you need to clear your browser's cache. Here are some instructions on how to do that: Select the browser you're using to access Kreo below and follow the steps provided:

Google, Safari, Firefox, Edge

These steps didn't help?

In that case, contact us via the in-app chat for assistance.

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