There are several reasons for a file is not being loaded in 2D Takeoff:
Issues with the file itself;
Issues with the browser's cache.
In such cases, we recommend you immediately inform us via the in-app chatbot or by shooting us a message to the email email@example.com. Then our support team will get back to you asap.
We're also leaving below a quick instruction for you to follow once you're facing a similar issue:
Check your internet speed
Here is the service you can use to do that: https://fast.com/
The internet speed must exceed 10 Mbps.
Issues with the file itself
You need to check whether it opens in other applications at first.
If it does open, contact our support, please.
Sometimes you also need to clear your browser's cache.
We're attaching the necessary instructions below.
Simply select the browser you're using for accessing 2D Takeoff below and complete all the steps mentioned there: