My drawings don't load, what to do?

There are several reasons why a file might not load in Kreo:

1. Internet outages;

2. Issues with the file itself;

3. Issues with the browser's cache.

What you can try to do:

1. Check your internet speed using this service: https://fast.com/. Your internet speed should exceed 10 Mbps.

2. Issues with the file itself: try opening your file in other applications. If it does open, please contact our support.

3. Browser's cache: sometimes you need to clear your browser's cache. Here are some instructions on how to do that: Select the browser you're using to access Kreo below and follow the steps provided:

Google, Safari, Firefox, Edge

These steps didn't help?

In that case, contact us via the in-app chat for assistance.