---
title: "I can’t open or access any of my projects (but I can see them)"
description: "Having trouble opening your projects? This guide walks you through simple checks to quickly restore access — including project view mode settings, browser troubleshooting, and cache refresh."
url: https://help-takeoff.kreo.net/en/articles/11688687-i-can-t-open-or-access-any-of-my-projects-but-i-can-see-them
collection: "Troubleshooting"
updated: 2026-10-23
language: en
---

# I can’t open or access any of my projects (but I can see them)

Having trouble opening your projects? This guide walks you through simple checks to quickly restore access — including project view mode settings, browser troubleshooting, and cache refresh.

If you can see your projects listed in Kreo but can’t open or access them, please try the following steps:

#### **1\. Check your view mode**

Kreo offers multiple project view modes.  
If you’re currently in **“All projects”**, note that this is an **administrative mode**. In this mode, you can manage project settings (sharing, organizing, permissions, etc.) — but you **can’t open or edit** the projects themselves.

To access your projects, switch to one of the following modes:

-   **My projects** – All projects you have access to.
    
-   **Only my projects** – Projects created by you.
    
-   **Only invited** – Projects created by others and shared with you.
    

![](https://staticfiles.gleap.io/gattachments/0ycDvedB9gFJxKxmrHVkcUikseMdmqfIGINwk6Hln8ezfxylbMbFgMOITZ19Jqr7HWpn9DU07mk.png)

#### **2\. Try accessing in incognito mode**

Sometimes browser extensions or software (like VPNs, ad blockers, or firewalls) can interfere with Kreo’s functionality.  
Try opening Kreo in **incognito/private mode** to check if this resolves the issue.  
If it does, you may need to adjust or temporarily disable conflicting extensions.

#### **3\. Refresh and clear cache**

Perform a hard refresh to reload the platform and clear any cached data:

-   **Windows:** Press `Ctrl + Shift + R`
    
-   **Mac:** Press `Cmd + Shift + R`
    

* * *

#### **Still can’t access your projects?**

If none of the above steps help, please reach out to our support team via the in-app chat or email us at [**info@kreo.net**](mailto:info@kreo.net) — we’ll be happy to assist.